Shipping policy

Shipping Policy

Effective Date: January 1, 2022
Last Updated: March 21, 2025

Thank you for choosing Finn Cotton! We are committed to delivering your orders promptly and efficiently, no matter where you are in the world. Please read our Shipping Policy carefully to understand the terms and procedures for shipping.

1. Shipping Destinations

We ship to most countries worldwide, including but not limited to:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • New Zealand
  • Middle East
  • Europe

If your location is not listed, please contact our Customer Support at info@finncotton.com for assistance.

2. Processing Times

2.1 Order Processing:
Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment is confirmed.

2.2 Delays:
Processing times may be extended during peak periods, holidays, or due to unforeseen circumstances. You will be notified of any delays.

3. Shipping Methods and Delivery Times

3.1 Standard Shipping:

  • Estimated delivery time: 7-14 business days
  • Cost: 10-30USD depending on location

3.2 Express Shipping:

  • Estimated delivery time: 3-7 business days
  • Cost: 10-30USD depending on location

3.3 Carrier Partners:
We partner with trusted carriers such as UPS and 4PX to ensure reliable delivery.

3.4 Customs and Import Delays:
For international shipments, delivery times may be affected by customs clearance processes. We are not responsible for delays caused by customs.

4. Shipping Fees and Taxes

4.1 Shipping Costs:
Shipping fees are calculated at checkout based on the delivery address, shipping method, and order weight.

4.2 Customs Fees and Duties:
International orders may be subject to customs duties, taxes, or other charges imposed by your country. These fees are the responsibility of the customer and are not included in the product or shipping prices.

5. Order Tracking

5.1 Tracking Information:
Once your order has shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.

5.2 Issues with Tracking:
If your tracking number does not update after 5 business days, please contact us at info@finncotton.com for assistance.

6. Lost, Damaged, or Stolen Packages

6.1 Lost Packages:
If your package is lost in transit, please contact us at info@finncotton.com within  14 days. We will work with the carrier to locate the package or issue a replacement.

6.2 Damaged Packages:
If your order arrives damaged, provide photos and details of the damage to info@finncotton.com within  14 days of delivery. We will arrange for a replacement or refund.

6.3 Stolen Packages:
We are not responsible for stolen packages marked as delivered. For such issues, contact the carrier directly.

7. Incorrect Shipping Information

Please ensure your shipping information is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize an error, contact us at info@finncotton.com immediately.

8. Shipping Restrictions

We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted countries. If you have specific shipping requests, please contact us for assistance.

9. Changes or Cancellations

If you need to modify or cancel your order, contact us within info@finncotton.com, within 12-24 hours of placing the order. Once the order has shipped, changes or cancellations are not possible.

10. Contact Us

For any questions or concerns about shipping, reach out to us:

  • Email: info@finncotton.com
  • Phone: +1 (608) 795-5089

11. Updates to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with the updated effective date.