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10,000+ verified customers

Meet some of the 150,000+ customers who have tried FINN COTTON

Frequently Asked Questions

  • General

  • Account Help

  • Help With My Order

  • Returns

How long does delivery take?

  • USA: 5-7 business days
  • CANADA: 5-9 business days
  • Australia/New Zealand: 5-9 business days
  • UK & EU: 5-9 business days
  • PH: 5-7 business days
  • Rest of the world: 2-4 weeks

What are your shipping couriers?

For international orders, we partner with trusted global couriers to ensure 
your items arrive safely and on time. Our main shipping partners include:

• UPS (International Logistics)

How do I track my order?

Once your order has been shipped with our logistics partner, we'll provide 
you with a tracking number so you can follow your package’s journey.


• Step 1: You’ll receive an email with the tracking number and a link to 
track your shipment.


• Step 2: You can also check your order status via the logistics partner’s 
tracking website for easy tracking updates.

How many times will UPS try to deliver my package?

UPS typically makes up to 3 delivery attempts for each shipment. 
Here's how it works:

  • First Attempt: If no one is available to receive the package, the driver 
    will leave a delivery notice with instructions.
  • Second & Third Attempts: UPS will automatically re-attempt delivery on
    the next business days.
  • If delivery is still unsuccessful after 3 tries, the package may be held at a nearby UPS Access Point for pickup or returned to the sender.


You can also manage your delivery online using the tracking number. UPS 
allows you to:

  • Reschedule delivery
  • Redirect the package to another address
  • Choose a pickup location near you

 

🔗 Track & manage your delivery here: www.ups.com/track

Where can I place an order?

🔗 You may place your order through our official website: finncotton.shopfinncotton.shop
 

Browse our collections, choose your size and design, and enjoy a smooth checkout experience!


🔗 Tip: Make sure to double-check your delivery address and contact number 
before placing your order to avoid delays.


🔗 Contact us:
Facebook Page: https://www.facebook.com/finncottonsneakers
Email: finnandcotton@gmail.com

What if I received the wrong size or a damaged item?

We sincerely apologize for the inconvenience! If you received the wrong size or a damaged item, we’re here to help you.

🔗  Here’s what to do:

  • Step 1: Email us at finnandcotton@gmail.com.
  • Step 2: Attach a picture or video of the item you received (showing the 
    issue clearly).
  • Step 3: We'll process your request and guide you on the next steps for a 
    replacement.

 

🔗 Note: You may keep the wrong item – no need to return it!

Can I replace the item if I want to change the design or size?

✅ Yes! You are entitled to one-time free size replacement — no extra charge!


Condition: Shoe must be in new, unworn condition.


Procedure:

1.Provide Order ID and photo of the item.
2.Confirm size request and address.

Can I choose a refund instead of a replacement?

✅ Yes, you are eligible for a refund within 60 days from the date of 
purchase.


🔗 Conditions for Refund:


• Shoes must not be damaged or heavily used
• Items must be in original condition with tags and packaging
• Refunds may still be processed in cases of factory defects

What are your modes of payment?

🔗 We currently accept payments via PayPal.
You can securely check out using your PayPal account or a credit/debit 
card linked to PayPal during checkout on our website: finncotton.shop

How do I track my order?

Once your order has been shipped with our logistics partner, we'll provide 
you with a tracking number so you can follow your package’s journey.


• Step 1: You’ll receive an email with the tracking number and a link to 
track your shipment.


• Step 2: You can also check your order status via the logistics partner’s 
tracking website for easy tracking updates.

How many times will UPS try to deliver my package?

UPS typically makes up to 3 delivery attempts for each shipment. 
Here's how it works:

  • First Attempt: If no one is available to receive the package, the driver 
    will leave a delivery notice with instructions.
  • Second & Third Attempts: UPS will automatically re-attempt delivery on
    the next business days.
  • If delivery is still unsuccessful after 3 tries, the package may be held at a nearby UPS Access Point for pickup or returned to the sender.


You can also manage your delivery online using the tracking number. UPS 
allows you to:

  • Reschedule delivery
  • Redirect the package to another address
  • Choose a pickup location near you

 

🔗 Track & manage your delivery here: www.ups.com/track

What if I received the wrong size or a damaged item?

We sincerely apologize for the inconvenience! If you received the wrong size or a damaged item, we’re here to help you.

🔗  Here’s what to do:

  • Step 1: Email us at finnandcotton@gmail.com.
  • Step 2: Attach a picture or video of the item you received (showing the 
    issue clearly).
  • Step 3: We'll process your request and guide you on the next steps for a 
    replacement.

 

🔗 Note: You may keep the wrong item – no need to return it!

Can I replace the item if I want to change the design or size?

✅ Yes! You are entitled to one-time free size replacement — no extra charge!


Condition: Shoe must be in new, unworn condition.


Procedure:

1.Provide Order ID and photo of the item.
2.Confirm size request and address.

Can I choose a refund instead of a replacement?

✅ Yes, you are eligible for a refund within 60 days from the date of 
purchase.


🔗 Conditions for Refund:


• Shoes must not be damaged or heavily used
• Items must be in original condition with tags and packaging
• Refunds may still be processed in cases of factory defects

OUR SUPPORT

+1 (608) 795-5089

info@finncotton.com