Refund Policy

At Finn Cotton, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund Policy carefully to understand the terms under which refunds, returns, and exchanges are offered.

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Last updated: March 21, 2025

1. eligibility for refunds

1.1 Condition of Items:

To be eligible for a refund, the product must:

  • Be unused, unworn, and in its original packaging.
  • Include all original tags, labels, and accessories.
  • Be free from any damage not caused by a manufacturing defect.

 

1.2 Return Window:

Requests for refunds must be initiated within 30 days of receiving the product.

 

1.3 Non-Refundable Items:

The following items are not eligible for refunds:

  • Sale or clearance items (unless defective).
  • Gift cards.
  • Customized or personalized products.
  • Items purchased from third-party retailers.

2. refund process

2.1 How to Initiate a Refund:

To request a refund, please follow these steps:

  1. Contact our Customer Support at info@finncotton.com or +1 (608) 795-5089 with your order number and reason for the refund.
  2. Provide photos or evidence of the issue if the item is defective, damaged, or incorrect.
  3. Await approval and return instructions from our team.

 

2.2 Returning the Item:

Once your refund is approved, send the item back to the return address provided. You are responsible for return shipping costs unless the item is defective or incorrect.

3. refunds timeline

3.1 Inspection:

Once we receive your returned item, it will be inspected. We will notify you within 5 days whether the refund has been approved.

 

3.2 Processing:

Approved refunds will be processed within 3 days, and the amount will be credited to your original payment method.

4. exchanges

We offer exchanges for items of the same value if the product is:

  • Incorrectly shipped (e.g., wrong size or color).
  • Found defective upon delivery.

To request an exchange, follow the same steps outlined in Section 2.1.

5. late or missing refunds

If you haven’t received a refund after the specified timeline:

  1. Check with your bank or payment provider.
  2. Contact your credit card company, as processing times may vary.
  3. If the issue persists, contact us at info@finncotton.com.

6. refunds for international orders

6.1 Customs and Duties:

Refunds do not include customs fees, duties, or taxes paid on international orders. These charges are the responsibility of the customer.

 

6.2 Return Shipping Costs:

Customers returning items are responsible for all return shipping fees unless the product is defective or incorrect.

7. damaged or defective products

If you receive a damaged or defective product:

  1. Contact us at info@finncotton.com within 3 days of receiving the product.
  2. Provide a detailed description of the issue and attach photos for review.
  3. If approved, we will arrange for a replacement, exchange, or refund, including covering return shipping costs.

8. order cancellations

Orders can be canceled for a full refund if the cancellation request is received before the product has shipped. Once shipped, the standard return and refund process applies.

9. contact us

For further assistance with refunds, returns, or exchanges, please contact us:

10. updates to this refund policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be posted on this page with the updated effective date.